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This is a concierge pick-up and delivery service provided for your convenience. It applies only if your Registered Apple Product requires service repair.

Pick-up and Delivery (PUD). StarHub Business Customers can request a pick-up service for their Registered Apple Product in the event of a functional failure. Requests must reach a StarHub-appointed service provider between 9:00 am and 3:00 pm of each business day for pick-up on the next business day. For avoidance of doubt, PUD shall apply only to devices which require service repair.

Loaner. A StarHub-appointed service provider shall provision a loaner ("Loaner") as required, each time there is a pick-up for any Registered Apple Product.

You can subscribe for the service if you are a company, business, partnership, or organisation that is:

1. Incorporated or registered with the Accounting and Corporate Regulatory Authority of Singapore ("ACRA");

2. Listed on https://www.uen.gov.sg; and

3. Subscribed to a minimum of 50 mobile lines with us.

The Pick-up, Delivery (PUD) and Loaner Service is only applicable for Registered Apple Products.

Registered Apple Products shall be limited to iPhones and iPads as listed at the following link, excluding those listed as "Vintage" or "Obsolete":

https://support.apple.com/en-sg/HT201624

You may find out more from your StarHub Account Manager.

There is a minimum quantity of 50 mobile lines to qualify for the Pick-up, Delivery (PUD) and Loaner Service. Each Pick-up, Delivery (PUD) and Loaner Service needs to be tied to one active mobile line at the point of device purchase.

You may subscribe for the Pick-up, Delivery (PUD) and Loaner Service during the sign up or recontract of your Biz+ Mobile 2-Year Plan with a Registered Apple Product.

The Pick-up, Delivery (PUD) and Loaner Service is eligible with Biz+ Mobile 2-Year Plans.

For other plans, please contact your StarHub Account Manager for more details.

Other eligible plans include:

• Roulette plans: Lite, XS, S, M, L, XL

• 4G plans: 4G 300M,4G 3, 4G 4, 4G 5, 4G 6, 4G 12

• Enterprise Flexi Bundle, Enterprise Flexi Voice

• MaxMobile plans

If you are the Named Requestor, nominated by your authorised officer, simply log in to the StarHub Online Service Portal using your business email address to make the service request.

If you are the end user, inform your organisation’s Named Requestor to make the service request on your behalf, and provide them with the following details:

• Name

• Phone Number

• IMEI/ Serial Number

• Pick up address

• Preferred pick-up date and time

• Issue device is facing

No, there is no additional charge for the Pick-up, Delivery (PUD) and Loaner Service.

However, parts and service fees may be applicable if the Registered Apple Product is not covered under warranty.

Out-of-warranty pricing is set out below:

• iPhone: https://www.alab.sg/services/iphone-service-pricing

• iPad: https://www.alab.sg/services/ipad-service-pricing

You can contact our Service Centre via email at starhub@alab.sg or via hotline at +65 6784 1318 (Monday to Friday, 9 am to 6 pm).

Make sure your device is ready for service by completing the following steps:

• Back up your data

• Turn off Find My iPhone/iPad

• Erase all data from the device

For the full step-by-step guide, go to https://support.apple.com/en-gb/HT201557.

In most cases, the Pick-up, Delivery (PUD) and Loaner Service will typically take up to 5 working days, excluding weekends and public holidays.

StarHub and the appointed service provider are not responsible for data back up and restoration before and after service.

You can pay for out-of-warranty charges via electronic bank transfer, cheque, or any other payment method as offered by the StarHub-appointed service provider.

NOTE: Your bank may impose additional charges or service fees. Please reach out to your bank for clarifications.

The device will be sent to your registered business address or residential address as stated in Service Request Form.

The address must be within the main island of Singapore. The Pick-up, Delivery (PUD) and Loaner Service is not available to Sentosa, Jurong Island and outlying islands.

No, the Pick-up, Delivery (PUD) and Loaner Service is only available to addresses within the main island of Singapore, excluding Sentosa, Jurong Island and outlying islands.

Make sure your device is ready for service by completing the following steps:

• Back up your data

• Turn off Find My iPhone/iPad

• Erase all data from the device

For the full step-by-step guide, go to https://support.apple.com/en-gb/HT201557.

You may go to iforgot.apple.com or support.apple.com/HT201487 for help.

For the full step-by-step guide, go to https://support.apple.com/en-gb/HT201557.