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TP-Link Deco X20 Router FAQs
What is TP-Link Deco X20?
It is a Wi-Fi 6 router for rental with Business Broadband, and a mesh Wi-Fi system that links multiple Deco X20 units to extend wireless coverage and eliminate blind spots.
Who is eligible to rent the TP-Link Deco X20?
All new and existing Business Broadband subscribers are eligible to rent the TP-Link Deco X20.
Existing subscribers who wish to change out their existing router to TP-Link Deco X20 can do so by booking an installation appointment with us.
What are the charges for the rental of TP-Link Deco X20?
Monthly rental
For first unit (router): Free
For subsequent units (mesh): $8.15 per month per unit. Subscribers can rent up to 10 units.
One-time charge
For existing subscribers: A one-time on-site delivery and installation charge of $16.50 applies.
For new or recontracting subscribers: The one-time charge of $163.50 is waived. However, it is applicable to customers that sign up for additional mesh units after the first installation date.
Will the StarHub field engineer (FE) install and set up the TP-Link Deco X20 for the subscriber?
Yes, the FE will install and set up the TP-Link Deco X20 devices and Deco network during the service activation appointment. Multiple units can be delivered and installed in one (1) appointment.
What is the service commitment for the rental of the first unit of TP-Link Deco X20?
There is no service commitment to rent the first or subsequent units of TP-Link Deco X20. Subscribers can change to other routers or stop the rental of additional units at any time.
How many devices can be connected to the TP-Link Deco X20?
We recommend up to 50 concurrent devices at any one time. As with any Business Broadband service, each connected device will share the available bandwidth. Users can use the Deco app to view all connected devices, upload and download speeds, and prioritise specific device bandwidth.
How many Ethernet (LAN) ports are there on a TP-Link Deco X20?
Each TP-Link Deco X20 has two (2) Gigabit Ethernet ports supporting LAN and WAN connections. Users must connect one Ethernet port to the ONT or media converter if the TP-Link Deco X20 is used as a router.
How do I get more Ethernet (LAN) ports on the TP-Link Deco X20 to connect more devices such as printers, computers, point-of-sale (POS), and network-attached storage (NAS)?
You can add more LAN ports by connecting a Gigabit Switch to the TP-Link Deco X20 or adding mesh nodes using wireless backhaul.
When connected via wireless backhaul, each mesh node will provide 2 extra LAN ports.
Do you have any recommendations for the Gigabit Switch?
We recommend the TP-Link Gigabit Desktop Switch. You can check out the latest models on TP-Link's website: https://www.tp-link.com/sg/.
What does the Deco app do?
The TP-Link Deco app enables you to install and manage your TP-Link Deco X20 Mesh Wi-Fi System quickly and easily. It allows you to remotely monitor your office Wi-Fi, make setting changes, and configure access rights from your smartphone or tablet.
How do I access the Deco app?
First, download and install the Deco app on your Android or iOS smartphone or tablet. Search “TP-Link Deco” on Google Play or the App Store.
After installing the app, log in with your TP-Link ID or TP-Link Cloud account.
If you do not have a TP-Link ID, you can sign up for one with your email address.
Find out more about the Deco app here: https://www.tp-link.com/us/support/faq/1593/.
Can I have multiple accounts manage the TP-Link Deco X20 Mesh Wi-Fi System?
Each TP-Link Deco X20 can only have one (1) owner account with full control permission to manage the Wi-Fi system. The owner account can then add up to eight (8) manager accounts to manage the network.
What if I forget the password of my TP-Link ID?
You can reset your password by following the steps at this link: https://www.tp-link.com/sg/support/faq/1442/.
How can I set up a Dynamic Domain Name System (DDNS) by service providers such as DynDNS, No-IP, and FreeDNS?
The TP-Link Deco X20 supports TP-Link DDNS only. You can set up the TP-Link DDNS by following the steps at
this link: https://www.tp-link.com/sg/support/faq/1367/.
Is the TP-Link DDNS service free?
Yes, the service is free of charge.
What is the recommended distance between each TP-Link Deco X20 for them to be connected wirelessly?
For the best experience, the Deco X20 unit should be no more than 16 metres apart from another Deco unit. However, this will vary depending on your office layout.
To find the most suitable location for your Deco X20 and get the best coverage, refer to this link: https://www.tp-link.com/sg/support/faq/1446/.
How do I improve the Wi-Fi range of TP-Link Deco X20?
The Deco X20’s Wi-Fi range is affected by wireless interference, physical impediments, and the location of the Deco X20. To improve the Wi-Fi range, you can try the following:
- Place the Deco X20 higher for better coverage.
- Move the Deco X20 off the floor and away from walls and metal objects (e.g., metal file cabinets). Metal objects, walls, and floors interfere with wireless signals. The closer your Deco X20 is to these obstructions, the greater the interference.
- Move the Deco X20 away from electric devices such as those that transmit Bluetooth, other USB 3.0 devices, and the microwave. These devices radiate noise on the 2.4GHz band and affect the Wi-Fi range of the Deco X20.