FAQ for cessation of MNC, Infotainment and IDX

 

1. Why is StarHub ceasing MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121)?

We are discontinuing MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121) on 13 Mar 2020, 12.30pm as part of our on-going efforts to streamline our TV offerings.

 

2. Will MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121) be replaced?

  • There will be no channel replacement for customers who are subscribed to Idaman Pack.
  • For Corporate customers who are subscribed to MNC Indonesian Pack, there will be no channel replacement.
  • For Hospitality customers who are subscribed to MNC Indonesian Pack, the respective account managers will be reaching out to the affected customers for channel replacement.

 

3. I am subscribed to MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121) channels. Will you stop charging me for Idaman Pack?

  • There will be no bill reduction for customers who are subscribed to Idaman Pack.
  • For Corporate customers who are subscribed to MNC Indonesian Pack, we will refund you any pro-rated amount that was paid in advance to your account in your next bill.
  • For Hospitality customers who are subscribed to MNC Indonesian Pack, there will be no bill reduction.

 

4. I am subscribed to MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121) channels. Will you stop charging me for MNC Indonesian Pack?

For Corporate customers, we will stop billing you upon channel cessation and you will receive the pro-rated charges in your next bill. For Hospitality customers, the respective account managers will be reaching out to the affected customers for channel replacement.

 

5. What is the last programme showing on MNC Channel (Ch 122), Infotainment (Ch 170) and IDX (Ch 121)?

  • The last programme on MNC Channel (Ch 122) is FTV from 11am to 12.30pm
  • The last programme on Infotainment (Ch 170) is Intens Reborn from 12pm to 12.30pm
  • The last programme on IDX (Ch 121) is Market Review from 11.30am to 12.30pm

 

6. Can I cancel my TV subscription without any ETC?

Only corporate customers can cancel their TV subscription without any ETC. For Hospitality customers, the respective account managers will be reaching out to the affected customers for channel replacement.