• IP Transit

  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 90ms from Singapore to Japan
  • Not exceeding 40ms from Singapore to Hong Kong
  • Not exceeding 90ms from Singapore to Taiwan
  • Not exceeding 210ms from Singapore to US (West Coast)
  • Not exceeding 210ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Jan-24

29.4

76.8

178.0

22.6

30.8

46.6

21.5

15.7

163.2

41.7

Feb-24

29.3

77.1

177.6

23.0

30.0

43.5

17.3

15.3

167.4

41.5

Mar-24

29.0

77.3

179.6

22.8

30.2

43.5

12.4

15.3

166.0

42.4

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Jan-24

0.039

0.025

0.076

0.116

0.077

Feb-24

0.075

0.049

0.053

0.031

0.125

Mar-24

0.061

0.036

0.047

0.008

0.029

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Jan-24

0.069

0.069

0.000

0.020

0.050

Feb-24

0.000

0.000

0.000

0.143

0.105

Mar-24

0.174

0.069

0.000

0.071

0.080

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