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Broadband Charges
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Broadband Charges
No hidden costs.
All Service-Related Charges |
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|---|---|
| Installation Fee (Per computer connection) |
$91.68 |
| Installation of 3rd Party device┴ (Per device connection) |
$54.50 |
| Delivery Fee (Per trip to the same service address) |
$13.08 |
| Service Call Base Charge (Per computer connection. Additional equipment/material costs are extra and quoted on site) |
$41.42 |
| Service Call Transportation Charge (Per trip to the same service address) |
$13.08 |
| Service Activation Fee |
$57.77 |
| Fibre Service Disconnection Fee | $32.70 |
| Voluntary Suspension Fee (Per broadband service) |
$16.35/month (Non-prorated) |
| Reconnection Fee (For reinstatement of service) Applicable for involuntary suspension only. A service call of $53.50 is applicable if customer requests for re-installation of equipment at his/her premise. |
$16.35 |
| Reconnection Fee (For reconnection to the network) Applicable for Cable Broadband only. |
$218 |
| Optical Fibre Termination Point Installation (High Rise - Condo or HDB) |
$163.50 |
| Optical Fibre Termination Point Installation (Landed) |
$294.30 |
| Relocation Fee (Per request to change residential service address. Advance notice of 2 weeks is required) |
$122.24 |
| Fibre Service Cancellation Charge | $239.80 (High rise) |
| Fibre Service Cancellation Charge (If before ready-for-service date) |
$490.50 (Landed) |
| Additional Fibre Cable After initial 15m from fibre entry point (for Pre-COPIF 2013 buildings) After initial 25m from fibre entry point (for COPIF 2013 buildings) |
$2.18 (per 5m) |
| Equipment Deposit (Per Fibre Broadband service for use of the Optical Network Terminal (ONT). Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders) |
$250.00 |
| Loss or Damage of Equipment (Per Optical Network Terminal) |
$239.80 |
| Loss or Damage of Equipment (Per Voice-enabled Optical Network Terminal) |
$261.60 |
| Loss or Damage of Equipment (Per reactivation of each Optical Network Terminal) |
$87.20 |
| Late Payment Fee | $5.45 |
| Returned Cheque Fee | $5.45 |
NOTE:
- ┴Supported devices: Personal Computer, Laptop, Printers, Scanners, Smart Phones, Cameras, Routers (Supported brands: Linksys, D-Link, SMC, 3COM, Netgear, Buffalo & Belkin).
